philips respironics dreamstation registration

In order to unlock DreamMappers full capabilities you will need to provide the Device Serial number that is on your Philips Sleep Therapy Device. Plus, it usually isnt as complicated as purchasing a new device through insurance. How are you removing the old foam safely? Also, sound abatement foam in unaffected devices may be placed in a different location due to device design. If you are used to using a DreamStation CPAP device and have received a new DreamStation 2 CPAP Adanced, this new device has also been set to the same prescription settings as before and is ready for use. The foam that is used in some devices to reduce sound and vibration showed signs of degradation (damage) and chemical emissions. The recall is for all Philips Respironics CPAP/BiPAP units (excluding the new Dreamstation 2 unit). As we have previously noted in connection with the return of your DreamStation device, we will not be returning DreamStation devices back to the original user. During the registration process, Philips Respironics will either let you know your machine is not included in the recall or provide you with a confirmation number. If your prescription has expired, its worth considering a home sleep testwhich lets you complete a sleep study from the comfort of your own bedto renew your prescription. Your insurance company may: There are some insurance companies who require the use of a Philips-brand machine only, so you will need to speak with a representative of your insurance company directly to determine a solution for repairing or replacing your current device. Proof of purchase may be required to take advantage of a promotion or request a repair within warranty. To register your product, youll need to. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. After youve registered your machine with Philips and have scheduled an appointment with your sleep care physician to discuss a new treatment plan, you may be wondering if you should keep using your recalled machine and what options exist if you decide its time to purchase a new machine altogether. We understand that the situation may cause you some anxiety and you may feel uncertain about what to do next. Once Philips Respironics has confirmed payment details and your acceptance of the estimate our service department will complete the repair or service and return the device to the shipping address you provide on the "Request for Service" form. The DreamStation 2 CPAP Advanced is designed to provide a simplified user experience, including a premium color touchscreen with fewer panes to navigate. Philips Respironics issued a voluntary product recall for its breathing devices and ventilators due to sound abatement foam that has a potential to break down. CPAP.com was recently notified by Philips Respironics of a recall for certain CPAP, APAP, and BiPAP devices. Once the purpose of use is achieved, your personal information will be destroyed immediately, unless otherwise required by laws. We have completed all requests by Philips Respironics and we eagerly await a plan that will allow us to provide actionable solutions to customers. These issues may result in serious injury that can cause permanent impairment or even be life-threatening. We understand that the situation may cause you some anxiety and you may feel uncertain about what to do next. Enter your Username and Password and click Login. The issue is with the foam in the device that is used to reduce sound and vibration. Don't have one? Next Mandatory items: Time of device use as per the patient's use, prescribed pressure, degree of mask leak, and periodic breathing rate Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. We are aware of the concerns raised by this information and we are sincerely apologetic for any disruption of care or inconvenience that may have been a result. We recommend you upload your proof of purchase, so you always have it in case you need it. Click Next. If your product is eligible for extended warranty, first you need aMyPhilipsaccount. This recall was announced on June 14, 2021. Additionally, Philips Respironics suggests patients review the age of their devices, as they are typically recommended to be replaced after five years of use. Have the product at hand when registering as you will need to provide the model number. When we refurbish the affected devices with a new blower and air pathway, we also clean and disinfect them. What CPAP machines are on recall? Sign up for exclusive news and promotions Easily find information and accessories for all your Philips products. Dont have one? We understand that any change to your therapy device can feel significant. Since hearing the news we have been in daily communication with Philips Respironics to understand what aid we can provide our customers. During the registration process, Philips Respironics will either let you know your machine is not included in the recall or provide you with a confirmation number. All rights reserved. You are about to visit a Philips global content page. Your individual coverage with Medicare or Medicaid will determine how to proceed with your device. Flurry will not associate your IP address with any other data held by Flurry. My product is not working. Please visit mydreammapper.com by clicking the Login button above. 1. DreamStation Go: Whether you're traveling for business or venturing out on the vacation of a lifetime, DreamStation Go provides an easy, reliable and portable PAP experience for users who . If you allow us to use this information for marketing purposes, we may send you marketing messages based on your device model. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. You are about to visit the Philips USA website. Note: Please use the same email address you used when registering your device for the voluntary recall. We have completed all steps with Philips Respironics currently available to help our customers move forward in the process. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Items of Sensitive Information to be Collected ), Sign up for exclusive news and promotions, Easily find information and accessories for all your Philips products. We agree. In some cases, this foam showed signs of degradation (damage) and chemical emissions. unapproved cleaning methods such as ozone may contribute to foam degradation. Why do I need to upload a proof of purchase? Click Return to Login after successful password reset. In the event of exposure to degraded foam: In the event of exposure to chemical emissions: Yes. The information is being updated on a regular basis and answered based on the latest safety communications from the FDA. Product Support: 541-598-3800. Philips Sleep and Respiratory Care Devices - Australia and New Zealand Register your device On April 26, 2021, Philips globally provided an important update to the market regarding proactive efforts to address identified issues with a component in certain products of our Sleep & Respiratory Care portfolio. The Company may provide a part or all of your personal information to a third party to facilitate the work. What information do I need to provide to register a product? Proof of purchase may be required to take advantage of a promotion or request a repair under your warranty. Then you can register your product. Click Next. Using a new account on a desktop or laptop. The issue relates to certain ventilators, Philips CPAP (Continuous Positive Airway Pressure) and BiPap (Bi-Level Positive Airway Pressure) sleep apnea devices. We strongly recommend that customers and patients do not use ozone-related cleaning products. You can refuse to provide the Authorization for Collection and Use of Personal Information. With your MyPhilips account you can: Access all your product information in one place (orders, subscriptions, etc.) Once you have successfully logged in, please open the instructions below for specific instructions on how to transfer the data from your current device to DreamMapper. The serial number is located on the bottom of your device and it begins with "P" or "J" and contains 13 characters or begins with "D" and contains 14 characters. Enter your Username and affected Device Serial number. Doing this could affect the prescribed therapy and may void the warranty. Philips Respironics DreamStation CPAP Machine: Two-years limited warranty DeVilbiss IntelliPAP Standard CPAP Machine: Five-year warranty Somnetics Transcend EZEX miniCPAP Machine: Three-year warranty Manufacturer warranties actually begin on the day you buy the CPAP machine from the manufacturer. Latest Update Regarding Philips Effort To Repair and Replace DreamStation Devices: On September 1, 2021 Philips Respironics issued a statement informing United States-based customers of its new repair and replacement program for first-generation DreamStation devices in relation to the June 14, 2021 recall notification. We recommend you upload your proof of purchase, so you always have it in case you need it. You can refuse to provide the Authorization for Collection and Use of Personal Information. This is a realistic look at what you can expect when removing the Foam from your recalled Philips DreamStation 1. Koninklijke Philips N.V., 2004 - 2023. To improve our service quality and deliver up-to-date information and newsletters (text/email) We encourage you to read it if youre experiencing hardship during this recall. Dreammapper has the ability to send you in app notifications based on inputs you provide directly when you set up your account, such as what mask you use, in addition to promotional messaging from Philips. While Philips recommends patients to discontinue use of your device and work with your physician or Durable Medical Equipment (DME) provider to determine the most appropriate options for continued treatment, we understand that many are not satisfied with this answer. Log in Items of Personal Information to be Collected It is important to note that the tested DreamStation devices were not exposed to ozone cleaning. SignUp or Login here For any therapy support needs or product questions please reach out hereto find contact information. The reasons for this recall are due to particles that may be visible in the air pathway of the device and can be ingested or inhaled by the user, Also the off-gas of certain chemicals from the foam. A patient no longer needs to tap a Ramp button every night to start at the desired pressure. The company intends to complete its repair and replacement programs within approximately 12 months. Enter the Captcha characters. Optional item: Mobile phone number Confirm the new password in the Confirm Password field. If you do not remember your DreamMapper password or need to reset it: Click Forgot your password?. You can change your settings any time if you prefer not to receive these communications. Receiving party's purpose of use of personal information: Store the collected information All oxygen concentrators, respiratory drug delivery products, airway clearance products. What information do I need to provide to register a product? All rights reserved. If you have any concerns we suggest you contact your durable medical equipment provider or your sleep specialist.Per Philips Respironics, all patients using one of their PAP devices should discontinue use immediately due to the health risks. We will continue to provide regular updates to you through monthly emails. We have developed a comprehensive plan to replace the current sound abatement foam with a new material that is not affected by this issue and have already begun this process. Using alternative treatments for sleep apnea. 2. Each day more information becomes available. Not all direct-to-consumer brands offer sales and discounts, though. Register your product and start enjoying benefits right away. Buying a CPAP machine outright offers several advantages and can be the most cost-effective option. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. When you refuse to provide the authorization, you may have limited service provided through collection of personal information. To register your product, youll need to log in to your My Philips account.

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